Backup Agreement

This page contains the backup policies and related liability provisions for services provided via www.sunucun.com.tr.

1. SCOPE AND GENERAL LIABILITY

   1. This agreement governs the backup policies applicable to hosting, virtual servers, dedicated servers, cloud services, and all related ancillary services provided by Sunucun.
   2. Sunucun may, in good faith, operate weekly periodic backup processes to enhance service security. However, such processes do not constitute a guarantee of uninterrupted backup, integrity, availability, or successful restoration.
   3. Sunucun may also offer a daily paid backup service for Virtual Server (VDS/VPS), Enterprise Server, and Cloud Server services. Even where a paid service has been purchased, the successful restoration, integrity, and accessibility of backups are not guaranteed.
   4. The ultimate responsibility for backups lies with the Customer. The Customer is obliged to ensure regular backups of the data within the scope of the service using its own means (preferably off-site).
   5. Sunucun shall not, under any circumstances, be held liable for data/backup loss caused by hardware failures, software errors, human errors, malicious attacks, cyber incidents, third-party service interruptions, force majeure events, or legal obligations.

2. HOSTING / RESELLER SERVICES

   1. Weekly periodic backups are performed in good faith for Web Hosting and Reseller Hosting services.
   2. Data and files exceeding 5 GB, email mailboxes, logs, and large-volume archives may be excluded from backup coverage.
   3. No guarantee of 100% success is provided for migration, restoration, or recovery operations.

3. VPS / VDS, ENTERPRISE SERVER AND CLOUD SERVER

   1. By default, only weekly good-faith backups are performed.
   2. A daily paid backup service may also be offered. However, even for backups taken under a paid service, no guarantee of accessibility, integrity, or successful restoration is provided.
   3. If no backup service has been purchased, or if the backup process has failed, Sunucun assumes no responsibility whatsoever.
   4. The Customer is responsible for planning and implementing a backup strategy suitable for its own needs on such servers.

4. DEDICATED SERVER

   1. No default backup service is provided for dedicated servers.
   2. All responsibility for backups and data protection lies entirely with the Customer.

5. PAYMENT DELAY, SERVICE SUSPENSION AND DELETION

   1. In services suspended or stopped due to payment delays, data and any existing backups become inaccessible and irreversible.
   2. If payment is not made within the specified time, the relevant service and all backups may be deleted for security reasons. Such deletions are irreversible, and Sunucun shall not be held liable for any data loss.
   3. No compensation claims will be accepted in relation to data losses occurring under this scope.

6. PERSONAL DATA AND REGULATORY COMPLIANCE

   1. Sunucun fulfills only its own legal traffic/data retention obligations in accordance with Law No. 5651 and related legislation.
   2. The Customer is solely responsible for ensuring that data hosted on its own systems is backed up, protected, and deleted in compliance with the Personal Data Protection Law (KVKK) and applicable legislation.
   3. All data processed within the scope of backups is used solely for the performance of the service and is not shared with third parties.

7. VALIDITY

   1. This Backup Agreement forms an integral part of the Service and Use Agreement.
   2. Sunucun reserves the right to modify, update, or limit its backup policy at any time.
   3. By continuing to use the service, the Customer is deemed to have accepted these terms.